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As part of its growth and development, CMA CGM Holland is looking for a Customer Service Officer to join its Customer Care team in the SSL (Short Sea) department.
ABOUT THE ROLE
The Customer Service Officer Export manages all export customer service-related issues for either specific trades or a specific range of customers. They handle all queries from customers, operational department and other CMA CGM departments (back offices) and can multitask within the various Export Customer Service teams.
The key responsibilities of the Customer Service Officer Export are divided as such :
Monitor bookings and amend them whenever required/requested. Keeping all relevant internal- and external parties informed. Keep customers well informed of all issues with bookings
Properly monitor all additional costs against individual bookings and make sure they are charged on to customers / internal cost centers including monitoring non freighted bookings / freighting workflow
Follow up cargo readiness reports for any missing information from customers
Assist the shared service centers for any queries and questions raised during the booking process (RFIs).
Identify improvements and provide feedback on day-to-day business
Full compliance with the Customer Care Charter
Communicates any changes and roadmap to the Power User network.
Check availability of (special) equipment, transport options and vessel space prior to accepting new bookings, enter bookings in LARA (operational system), in line with HO’s instructions/procedures, and internally coordinate
Keep customers well informed of any issues with booking relating to schedule amendments, equipment issues, customs documentation, pre-carriage problems, any other issues
Manual adjustments of the freight manifest (special trade exceptions or incoterms amendments)
Upgrade and improve customer satisfaction experience
SKILLS AND COMPETENCIES
Knowledge of shipment INCO-terms
Ability to handle a proper administration (shipment files as well as email files)
Fluency in Dutch and English, French is a preference.
Ability to work in a stressful environment
Ability to identify priorities
Proper knowledge of Microsoft Office (latest version)
Analytical mindset and accuracy driven
Customer focused and pro-active
Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.
As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:
Hybrid working, 3 days in the office and 2 days working from home
Solid pension with contributions fully covered by CMA CGM
Annual performance bonus subject to personal and company performance
Collective health insurance with discount on additional packages
Opportunity to participate in volunteer initiatives
Access to 3000+ learning resources and courses
Birthday bonus
Come and find your better way with us!
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